What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Conditionally hidden field not shown in form

    Asked by jadamsfort on December 16, 2015 at 03:00 PM

    I created a form, and when I preview it, part of what is in my form is not showing up.


    Above Resolution & Notes there should be a box with the wording "Please describe in detail so we can better assist you". You can see it on my original form, but WHERE DID IT GO?

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    JotForm Support

    Answered by david on December 16, 2015 at 03:19 PM


    You have a condition added to your form to only show that field if "Other" is selected from the "Problem Category" field:

    The field will only be shown when that condition is met.  Deleting the condition or selection "Other" from the appropriate field will show the hidden field.

    On a side note, you can remove the JotForm logo if you'd like. 

    Go into the Form Designer, click Form Cover, click Clear and save the change:

    Alternatively, add the following rule to your jotform's injected CSS:

    .form-all:before {
    background-image: none;