Conditionally hidden field not shown in form

I created a form, and when I preview it, part of what is in my form is not showing up.

Above Resolution & Notes there should be a box with the wording "Please describe in detail so we can better assist you". You can see it on my original form, but WHERE DID IT GO?

Hi,

You have a condition added to your form to only show that field if "Other" is selected from the "Problem Category" field:

The field will only be shown when that condition is met.  Deleting the condition or selection "Other" from the appropriate field will show the hidden field.

On a side note, you can remove the JotForm logo if you'd like. 

Go into the Form Designer, click Form Cover, click Clear and save the change:

Alternatively, add the following rule to your jotform's injected CSS:

.form-all:before {
background-image: none;
}