why doesn't my form tab show up on facebook page on mobile devices?

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    beckym223
    Asked on December 27, 2015 at 07:50 PM
  • Profile Image
    Chriistian
    Answered on December 28, 2015 at 03:35 AM

    Hi,

     

    Can you provide us with the link to the facebook page related to your issue? I assume this form (http://www.jotform.us/form/53604596256159) is connected to the said facebook page. We can further investigate your concern once we receive the link to the facebook page that contains the form.

     

    We will wait for your response,
    Regards.

  • Profile Image
    beckym223
    Answered on December 28, 2015 at 08:23 AM

    https://www.facebook.com/Millers-Food-Factory-159301027434845/app/684336108254110/

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    Chriistian
    Answered on December 28, 2015 at 09:33 AM

    Hi,

     

    I checked the link you provided but I was not able to see the form embedded.

    I further investigate this issue and I found a similar thread for your concern. You can check the similar thread here: Facebook form tab not working on mobile devices. It seems that the Page Tab apps are not supported on mobile devices by Facebook's Platform. As a workaround you need to use a third party websites that offer a mobile version for tabs. You can check this guide for more information: Adding forms to Facebook Static HTML App Method.

     

    Do let us know if you need further assistance.
    Regards.