What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not all fields are sent over email

    Asked by dby3000 on January 09, 2016 at 04:55 AM

    The form you posted is formatted correctly, but when I test it, the notification email does not include name, phone, or email; it just includes the message text.

    How would I go about resolving that?

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    JotForm Support

    Answered by EltonCris on January 09, 2016 at 05:00 AM

    To resolve that, simply recreate the email notification on that form. Delete the existing notification and create it again. This will generate a new email template with all the updated field names.

    Hope this helps!

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    Answered by dby3000 on January 09, 2016 at 03:27 PM

    Thanks! That fixed it.

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    JotForm Support

    Answered by EltonCris on January 09, 2016 at 07:29 PM

    Glad to hear it. Cheers! :)