What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Notifications and Auto Responders are not being sent

    Asked by arizhimani on January 26, 2016 at 02:32 PM

    Hello, 

    We have not been receiving any notification emails, nor have our customers been receiving any emails when they complete the forms. 

    This seems to be the case for all forms on our account.

    Page URL:
    http://www.cornerstoneacademic.com/contact-us/

    and Auto Responders sent not being sent
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    JotForm Support

    Answered by BDAVID on January 26, 2016 at 04:51 PM

    The email address used to receive your email notifications was in bounce list: https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    You should start receiving your notifications. If not, please check spam folder. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com