Forwarded Emails are not Arriving

Hi,

since a couple of days we notice that submitted forms that we forward to an email address (via the jotform website) are not arriving but simply disappearing. The email address is fine, other mails arrive without problems, only submitted forms that are forwarded are impacted.

Could you look into this please ?

Thanks !

Hi,

When I checked the email address "formulaires@psychologue-belgique.be", I found lots of failed record in its email log. Please, see it from the below:

Related email address has jumped in bounce list, that's why received emails have failed. Now, I fixed the issue and everything should be fine by now.

In addition, you can use the SMTP method to send your emails with using your server, so you can beat that problem completely.

To do that, please follow the instructions from How to Setup SMTP for a form page.

If the problem consist, please let us know.

Thanks.

Hi Mert,

Thanks for your reply.

The issue isn’t really in the automatic forwarding of emails; we’ve indeed set this up for most of our forms and we’ve corrected the issue that you found in the logs.

The problem we have occurs when we manually go onto the website jotform.com, open a submission, type in an email address and forward it that way. All submissions we receive are being filtered manually and forwarded to the correct teams based on their content. Therefor we need to do it manually.

I’ve tried it just now and this issue still is there, the forwarded submissions don’t arrive with the various teams.

At that point, you need to be sure that your mail provider is not blocking our messages. To do that operation, you need to communicate with your server administrator. Ask them to whitelist our addresses. Please whitelist following addresses:

amazonses.com   
email.amazonses.com
noreply@jotform.com

Also, you can check the following URL:

http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

If the problem consist, please let us know.

Thanks.