What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can't Receive Any Email Submission

    Asked by swsedan on February 09, 2016 at 08:55 PM

    Please respond ASAP.  We need the reservations sent automatically to our email address as they have been doing from our website swsedan.net.  Please see why they are hanging up and not coming to us!!!

    Page URL:

  • Profile Image
    JotForm Developer

    Answered by mert on February 10, 2016 at 06:37 AM

    Hi there,

    I checked the form "Reservations" and looked its "Notification" settings. As you can see it from the below, there is nothing wrong with its settings:


    Also, I check the email address "swsedan@cox.net" mail log and didn't encounter any failed record on it. Please, see it from the below:


    In this case, I suggest you to check your Spam, Junk, Promotion etc. folders and also, check if there are any spam filters on your email program or email client.

    Alternatively, you can use the SMTP method to send your emails with using your server, so you can beat that problem completely.

    To do that, please follow the instructions from How to Setup SMTP for a form page.


    If the problem consist, please let us know.