What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submit button: Embedded form is not being submitting, it is stuck on "Please wait..."

    Asked by quinty on February 20, 2016 at 10:50 AM

    I have set up a jot form and it doesn't appear to be working as it continues to just say "Please Wait" once I hit the "Submit" button. I am trying to make it work with the Twilio option. I continue to try and 'tweek' but no success, please help? Mike

    Page URL:
    http://abirthdaygiftonus.com/registration-form-example/

    twilio please wait Make work
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    JotForm Support

    Answered by Kevin_G on February 20, 2016 at 10:06 PM

    I checked your website and I could see the issue, I would suggest you to use the default embed method or the iFrame method, it should work.

    Default embed method: http://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

    iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Do let us know if some of that embed options work.

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    Answered by quinty on February 21, 2016 at 02:29 PM

    I have tried all different types of code and the form just continues to say "Please Wait" after I hit 'Submit' button, the form doesn't submit the info like it's supposed to. Mike

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    JotForm Support

    Answered by jonathan on February 21, 2016 at 03:52 PM

    I checked it on your website and I was able to see the issue as well.

     

    It seems the problem was caused by the iframe embed code that have erroneous SRC URL.

    Can you please redo the Publish of the form. Use the Iframe Embed code.

    Let us know if issue persist.

     

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    Answered by quinty on February 23, 2016 at 12:02 PM

    I "republished" as directed and inserted the iFrame embed code into my Wordpress theme and now I cannot see the "Submit" button? Mike

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    JotForm Support

    Answered by Kevin_G on February 23, 2016 at 01:14 PM

    Is the issue still there? 

    Seems like you were able to fix it, I did test your form and now I could submit it without any problem.

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    Answered by quinty on February 24, 2016 at 10:53 PM

    When I view the page I do not have the ability to scroll the form, only the browser window?

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    JotForm Support

    Answered by jonathan on February 25, 2016 at 03:09 AM

    I was able to see the issue when I checked the embedded form in your website.

     

    from what I have checked so far, the problem had to do with the container where you were embedding the form. You need to increase the height of the DIV element where the form was positioned.

     

    Let us know if you encounter difficulty on this and if still not resolve.