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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems linking to PayPal

    Asked by WI_AWRA on February 24, 2016 at 02:04 PM


    I have a form that requires payment from PayPal. About every fourth or fifth registrant cannot get the payment to go through or it takes multiple attempts on the PayPal side to have the transaction go through. But once it goes into "Pending Payment" the use can't go back in and get back to the payment page.

    Are other users having this issue? Or how do I allow the registrants to get back to the payment page?

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    JotForm Support

    Answered by BDAVID on February 24, 2016 at 03:49 PM

    Do they get any error message when they are on Paypal page trying to process the payment? If yes, you might share that to you Paypal support to see if there is something related to your Paypal account.

    On regard of the incomplete payment, it means user changed his mind in last minute, and decided not to complete the payment. By clicking on the "Complete Submission" button, that will NOT process any payment as there was no payment information to begin with. The system will simply treat this as a regular submission so it can be included on form reports, and that email alerts can be fired off as usual: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments