What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Alerts: Request to implement TLS encryption for all the form emails

    Asked by chipitin93 on March 07, 2016 at 01:36 PM

    Do guys knjow anything about this? I check my gmail and all the mails that come from your forms has a lock on it, I still recibe the confirmation mails, just want to be sure that you guy are ahead of this matter.





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    JotForm Support

    Answered by Mike on March 07, 2016 at 04:01 PM

    We use Transport Layer Security (TLS) that encrypts mail for secure delivery when you use noreply@jotform.com or noreply@formresponse.com sender email. Note, that your mail server should be TLS enabled too.

    Please also not that if you enable an 'Attach PDF' option or switch to some custom sender, the messages will be sent without the TLS encryption in transfer.

    We also offer a custom SMTP sender option where you can use your secure sender.

    How to Setup SMTP for a Form

    I have forwarded a ticket to our Backend Team to see if we can enable the encryption in transfer for custom sender emails. We will let you know if we have any updates on this.