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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Auto updating form E-mail templates

    Asked by northislandnissan on March 08, 2016 at 02:56 PM

    Everytime I update our form, I notice that the information found in the auto-e-mails doesn't update.

     

    For instance, if I this were my form:

     

    Name:

    Age:

    e-mail: 

     

    I set up the auto response e-mails to reply to the person submitting, as well as my staff. These e-mail go to 5 people, each e-mail basically says something different. 

     

    So now, 3 months later, I change my form to look like this:

     

    Name:

    E-mail:

    Date of Birth:

     

    But the e-mails all show the original info still.  They don't remove the Age field or add the date of birth field.

     

    The only fix is to delete the email and start again with each one (as far as I'm aware). Tedious when you have 4 forms that go to 5 different people each time. 

    Is there something I'm missing to make my life easier?

    Screenshot
    auto response email template hide empty
  • Profile Image
    JotForm Support

    Answered by Mike on March 08, 2016 at 06:51 PM

    Thank you for contacting us.

    We do update email templates, but only default ones. When you add any modifications to the email template body, the auto-update is turned off.

    If you need to fix many form email templates, you may consider using a 'Hide Empty Fields on Email' option.

    How to Hide Empty Fields on Email Alerts

    It will safely lock the Question/Answer table with enabled auto-update. To fix modified email templates, you can click on a 'Lock Data Table' option to restore the default format Question/Answer table.

    If you need any further assistance, please let us know.