What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to get CC authorization

    Asked by shellyklien on March 19, 2016 at 10:24 AM

    I'm trying to get a credit card authorization form but it is not allowing me to create it?

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    JotForm Support

    Answered by Charlie on March 19, 2016 at 10:46 AM

    Please note that we do not allow forms asking for sensitive information like credit card details, this is a violation of our terms. Please check our terms page here: http://www.jotform.com/terms/. If you need to ask payment from your users, it is a must to use our payment integrations. Please follow this guide on how to setup an order or payment form: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Here are the list of payment integrations that we support: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm 

    If you do not wish to charge your users immediately, you can enable the "Authorization Only" option in your payment tool. Here's a guide on how to use that feature: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 


    We will inform the owner of that form you have shared and request that he/she removes the credit card fields, if not, it will lead to his/her account to be suspended. 

    Thank you for your understanding.

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    Answered by shellyklien on March 19, 2016 at 11:00 AM

    Thank you for your help