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    Filled Out Form results not in email

    Asked by cowboyalexstorytime on March 20, 2016 at 08:16 PM


    I am not getting the results of my filled out forms in my email.  It worked the other day, but it is not working today.

    My email that the filled out forms results are to be sent to is cowboyalexstorytime@gmail.com.  I have done many tests and it does not seem to be working. :(

    Thank you for looking into this.



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    JotForm Support

    Answered by ashwin_d on March 20, 2016 at 09:51 PM

    Hello Alex,

    I did check your last edited form #60757892978176 and found that you have not added any notification email alert. Please check the screenshot below:

    You just have a form auto responder email alert in your form which will send submission email to the user who submitted your form. If you want to receive submission emails, you will have to add a notification email alert in your form. The following guide should help you:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!