What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When a user clicks the submit button it just says Please wait

    Asked by scmgfl on March 29, 2016 at 03:10 AM

    We created a form but when a user clicks the submit button it just says Please wait... and then does nothing else and no emails are sent or received. Could you please help? Thanks. I'm new to this so I could have a setting wrong but it seemd pretty straight forward.

    Page URL:
    http://www.scmgfl.com/getting-started

    Screenshot
    submitting form Emails please wait thanks then
  • Profile Image
    JotForm Support

    Answered by beril on March 29, 2016 at 04:37 AM

    When I've checked your website I see that there is an error message which is Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys  on your website as you see below:

    To solve that, could you try to embed the form using the iFrame embed code? http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    After re-embedding your form, we would appreciate it if you could test it on your side and let us know the result.

    If the above is indeed the reason, the iframe should fix it. Try it and let us know if the issue persists.

  • Profile Image

    Answered by scmgfl on March 29, 2016 at 09:45 AM
    That worked. Thanks!

    ...
  • Profile Image
    JotForm Support

    Answered by beril on March 29, 2016 at 10:47 AM

    You're most welcome and we are glad to hear that the issue has been resolved for you.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered by buskooform on August 29, 2016 at 08:25 PM

    Hello, I am facing the same problem in my form, I am using a map widget and my users can not search any location in the map because the error. Can you help me??

    My form is: https://form.jotformz.com/62376321496662

     

    Thanks,