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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    My forms can not be completed on a phone or iPad

    Asked by pyramidhill on March 29, 2016 at 05:12 PM

    How can I get my forms to be usable on a smart phone or iPad?

    Page URL:
    www.pyramidhill.org/artfair

    My Forms ipad
  • Profile Image
    JotForm Support

    Answered by jonathan on March 29, 2016 at 07:40 PM

    Can you please share to us first the right page on your website where we can test the form used.

    The URL you provided seems to be the wrong one because it doesn't exist.

     

    We can properly checked once we know the correct URL/page.

    We will wait for your response.

  • Profile Image

    Answered by pyramidhill on March 29, 2016 at 08:45 PM
    http://pyramidhill.org/art-fair/

    Have a creative day!
    Thank you,
    Jeni Barton
    Director of Programming and Administration
    Pyramid Hill Sculpture Park + Museum
    jbarton@pyramidhill.org|(P) 513.868.8336|(F) 513.868.3585

    ...
  • Profile Image

    Answered by pyramidhill on March 29, 2016 at 08:45 PM
    I figured it out--I'm still having one artist who can't fill it out on her iPad
    but I was able to do it on my phone. I did not have yes checked on responsive on
    my forms.
    Have a creative day!
    Thank you,
    Jeni Barton
    Director of Programming and Administration
    Pyramid Hill Sculpture Park + Museum
    jbarton@pyramidhill.org|(P) 513.868.8336|(F) 513.868.3585

    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on March 29, 2016 at 11:21 PM

    I also recommend re-embedding the form http://www.jotformpro.com/form/53476141694966 on your website using its iframe embed code instead.

    user guide: Getting-the-Form-iFrame-Code

    When I test the form using an ipad simulator, I was having difficulty using the form on the website due to script conflict.

    using the iframe embed code will prevent script conflict issue and should render the form properly on your website page.

    Hope this help. Let us know if there are still issue.