What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are not getting a notification email when the forms are submitted

    Asked by nancy.newcomb on March 30, 2016 at 09:20 AM

    i have deleted the email notification and reset them and we are still not notified when someone submits a report/form.  Am i missing something did that feature change?  when i do the test its fine but when we do a test submission no emails are sent....???

    Page URL:
    http://form.jotform.us/form/50894714309158

    email not getting notifications email notifications unable to receive
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    JotForm Support

    Answered by Jan on March 30, 2016 at 11:44 AM

    I checked the mail logs and I can see that the submission was sent to your email.

    Your email is not in the bounce list. I checked the notifications and I can see that it is configured correctly.

    If you're still not getting the notifications, then please do check your spam folders. You can try whitelisting JotMail IP addresses.

    When testing the notification, please open and fill up the actual form instead of using the Test Email button. The Test Email button will send a notification to the account's email address and not to the assigned recipients.

    Related guide: How to setup email alerts to prevent email bouncing related issues