What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms not saving

    Asked by rabebri on March 31, 2016 at 08:08 PM

    I have spent a somewhat frustrating day revising and trying to troubleshot a form that was not working/behaving correctly.

    Despite clicking on save frequently I am now learning that some of this work did not save on this form.

    Any idea when this will be fixed?

    I want to cry!

  • Profile Image
    JotForm Support

    Answered by Charlie on April 01, 2016 at 01:43 AM

    Apologies for the inconvenience.

    There was a problem yesterday that resulted to the website being down for a couple of minutes. After that we are monitoring for some issues that may have arise. I believe the save button was affected but our developers have already fixed it. Could you please try again and test if you are still having problems? I'm testing our form builder and changes are saving and showing in the form preview.

    You can check your revision history to see if the earlier changes you made were successfully saved. Here's how to do that: https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    If you are still having problems, may we know what specific form it is? And could you please try it on a different browser and see if the problem persists there?