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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I would like empty Inventory widgets to not be included on the emails

    Asked by Keithy on April 01, 2016 at 12:13 AM

    Hi there! Thanks to your help, my form is now complete, but unfortunately, I'm trying to customize my autoresponder and am having some issues that I can't figure out how to fix:

    1) I'm using the inventory widget numerous times to have a user register for a certain class. I would like to only include results in the email confirm where the user has specified they will attend. The email should show only the classes they've registered for, along with the total amount due.

    2) Because I'm not using a header, there is no indication in the form of what the person signed up for. See attached. I think it's because I've disabled the header and duplicated the field so that I didn't need to label. What should I do?

    I've tried customizing the fields in the autoresponder email, but for some reason my edits aren't being saved even if i'm clicking "finish" to save!! Sorry I'm getting frustrated, I'm just getting so close to the end of this process.

    Per usual, thank you for your kind help!




    Page URL:

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    Answered by Carina on April 01, 2016 at 04:58 AM

    Unfortunately it was not possible for me to access the screenshot. You can see here more details on how to upload pictures to the support forum.

    It is possible to hide empty fields on the emails as long as you don't edit the auto-responder, but from my tests this is not possible with Inventory widget, only with normal fields. I will make further tests to try to find a workaround that might solve this situation. Will let you know as soon as I have more details.

    I've moved your other questions to new threads. You can find them here:



    Let us know if we can assist you further.   

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    Answered by Keithy on April 01, 2016 at 10:34 AM

    Ok, thank you so much. The form is unwieldily if all fields are included, so would be awesome to be able to get a solution. :-) But the problem still stands with the labeling :-(...I'll refer to the new threads you opened. Much appreciated.

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    Answered by Carina on April 01, 2016 at 12:08 PM

    I made some tests but could still not find a solution on how to exclude empty Inventory fields from the emails. I will create a request so that our developers might consider the implementation of this feature also with the Inventory widget.

    We'll contact you as soon as we have more details.

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    Answered by Keithy on April 04, 2016 at 09:49 AM

    Hi! Hope all is well. Thank you as usual for all of your help. Was wondering if you were able to find a solution to this problem? Still looking to have only what the user submitted and amount due included on the autoresponder for my form. Want to use the email as a confirmation/record of their signups.

    Thank you very much!!!

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    JotForm Support

    Answered by david on April 04, 2016 at 12:15 PM

    I was able to successfully remove the inventory widgets from the email by deleting the rows that contained the widgets:

    Here is a copy of your form with the widgets fully removed from the autoresponder:


    You can clone it to your own account if you would like:


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    JotForm Support

    Answered by david on April 04, 2016 at 02:38 PM

    My apologies, I thought you wanted to hide them from the autoresponder all together.  I simply cloned your form and removed the inventory widgets from the autoresponder.  I did not make any further changes to the form. 

    As for the empty widgets, there is not currently a way to exclude them from emails except for completely removing them from the email.  There was a request opened to add this feature, however, it may be quite some time before it is added, if at all. 

    For now, my best recommendation would be to split your form into smaller forms, possible one form for each age level, to reduce the overall number of widgets in each form.  This would also greatly improve the performance of the form.


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    Answered by Keithy on April 04, 2016 at 03:06 PM

    Oh ok that's too bad. I will leave as is.

    When you say performance of the form, what do you mean? Is it slow to load or glitchy? Will users have an issue?

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    JotForm Support

    Answered by david on April 04, 2016 at 04:36 PM

    Due to the large amount of widgets in the form, there was noticeable slowdown when editing my clone of the form.  There was also slight slowdown when testing the form.  Not enough to be really worried about, however, some slower devices may take a bit of time to fully load the form.

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    Answered by Keithy on April 04, 2016 at 05:32 PM

    Ahh, I got it. I thought it was my shoddy laptop causing the slow down! Ok, well I certainly appreciate the feedback and the help. I think all of my numerous question have been answered. I once again thank you and all of Jotform support for being responsive and thorough!