How to resize form background?

  • viviaryieana
    Asked on April 10, 2016 at 1:55 AM

    Hello,

    hello, im really happy using this form. but my problem is. i dont know how to resize my form background. as u can see, below page of the form cannot see.

     

    can u help me to fix it. thank u

    Jotform Thread 814741 Screenshot
  • Mike_G JotForm Support
    Replied on April 10, 2016 at 8:49 AM

    I have created a clone version of your form and surprisingly, the form background(white) was fixed without me doing anything. I have checked your form and I can see that it is also fixed.

    How to resize form background? Image 1 Screenshot 20

    Kindly confirm if you are seeing the same on your end. Thank you.

  • viviaryieana
    Replied on April 10, 2016 at 10:20 AM

    Oh yes. thank u. now working.

     

    thank u so much. jot form the best. !

  • David JotForm Support Manager
    Replied on April 10, 2016 at 11:32 AM

    On behalf of my colleague, you are welcome! Open a new thread if you need anything else, we will be glad to assist you.

  • viviaryieana
    Replied on April 10, 2016 at 11:45 AM
    hello, first when i poen it, fine.
    then i edit more products. then the size back to normal. how to fix it?
    thank u
    ...
  • viviaryieana
    Replied on April 10, 2016 at 12:10 PM

    Hello, my form problem back again. sorry. can u help me to fix it again. i dont know why it happend.

     

  • David JotForm Support Manager
    Replied on April 10, 2016 at 12:11 PM

    This is odd, upon looking at your form, the height is not fully sizing: 

    How to resize form background? Image 1 Screenshot 30

    I cloned your form, and that issue did not replicate:

    How to resize form background? Image 2 Screenshot 41

    Try clearing forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Then clone your form, and use the cloned version instead: https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account

  • viviaryieana
    Replied on April 10, 2016 at 12:11 PM

    How to resize form background? Image 1 Screenshot 20

     

  • David JotForm Support Manager
    Replied on April 10, 2016 at 12:30 PM

    Did you try clearing forms cache, cloning the form, and using the cloned version?

  • viviaryieana
    Replied on April 10, 2016 at 12:45 PM
    yes, i try again. but seem its not working also.
    ...
  • David JotForm Support Manager
    Replied on April 10, 2016 at 1:00 PM

    Please check your account, I have cloned a version in it, where it displays correctly:

    How to resize form background? Image 1 Screenshot 30

    Example: http://www.jotformeu.com/form/61004943694356 

    How to resize form background? Image 2 Screenshot 41

  • viviaryieana
    Replied on April 10, 2016 at 1:45 PM
    Oh yes. U really help.
    But then i know what is the problem after u help me to fix.
    I try to edit again the form, then the problem arise again.
    Does it mean i cannot edit my form?
    Sent from my iPhone
    ...
  • David JotForm Support Manager
    Replied on April 10, 2016 at 1:48 PM

    I see the problem occur again, could you show or guide us through the steps you took on editing your form? You can share screenshots.

    We will try to reproduce the problem to find out the cause of the issue.

  • viviaryieana
    Replied on April 10, 2016 at 2:45 PM
    Just now i just click edit button and straight away click the preview button to confirm is it working in other tab, and without edit anything,then it come like that even in preview mode.
    Sent from my iPhone
    ...
  • Nik_C
    Replied on April 10, 2016 at 3:18 PM

    I checked your form and I couldn't replicate this issue:

    How to resize form background? Image 1 Screenshot 20

    Which browser are you using, maybe browser is rendering your page wrong?