What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to resize form background?

    Asked by viviaryieana on April 10, 2016 at 01:55 AM

    Hello,

    hello, im really happy using this form. but my problem is. i dont know how to resize my form background. as u can see, below page of the form cannot see.

     

    can u help me to fix it. thank u

    Screenshot
    form background resize form problem hello thank
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    JotForm Support

    Answered by Mike_G on April 10, 2016 at 08:49 AM

    I have created a clone version of your form and surprisingly, the form background(white) was fixed without me doing anything. I have checked your form and I can see that it is also fixed.

    Kindly confirm if you are seeing the same on your end. Thank you.

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    Answered by viviaryieana on April 10, 2016 at 10:20 AM

    Oh yes. thank u. now working.

     

    thank u so much. jot form the best. !

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    JotForm Support

    Answered by BDAVID on April 10, 2016 at 11:32 AM

    On behalf of my colleague, you are welcome! Open a new thread if you need anything else, we will be glad to assist you.

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    Answered by viviaryieana on April 10, 2016 at 11:45 AM
    hello, first when i poen it, fine.
    then i edit more products. then the size back to normal. how to fix it?
    thank u
    ...
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    Answered by viviaryieana on April 10, 2016 at 12:10 PM

    Hello, my form problem back again. sorry. can u help me to fix it again. i dont know why it happend.

     

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    JotForm Support

    Answered by BDAVID on April 10, 2016 at 12:11 PM

    This is odd, upon looking at your form, the height is not fully sizing: 

    I cloned your form, and that issue did not replicate:

    Try clearing forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Then clone your form, and use the cloned version instead: https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account

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    Answered by viviaryieana on April 10, 2016 at 12:11 PM

     

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    JotForm Support

    Answered by BDAVID on April 10, 2016 at 12:30 PM

    Did you try clearing forms cache, cloning the form, and using the cloned version?

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    Answered by viviaryieana on April 10, 2016 at 12:45 PM
    yes, i try again. but seem its not working also.
    ...
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    JotForm Support

    Answered by BDAVID on April 10, 2016 at 01:00 PM

    Please check your account, I have cloned a version in it, where it displays correctly:

    Example: http://www.jotformeu.com/form/61004943694356 

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    Answered by viviaryieana on April 10, 2016 at 01:45 PM
    Oh yes. U really help.
    But then i know what is the problem after u help me to fix.
    I try to edit again the form, then the problem arise again.
    Does it mean i cannot edit my form?
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by BDAVID on April 10, 2016 at 01:48 PM

    I see the problem occur again, could you show or guide us through the steps you took on editing your form? You can share screenshots.

    We will try to reproduce the problem to find out the cause of the issue.

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    Answered by viviaryieana on April 10, 2016 at 02:45 PM
    Just now i just click edit button and straight away click the preview button to confirm is it working in other tab, and without edit anything,then it come like that even in preview mode.
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by Nik_C on April 10, 2016 at 03:18 PM

    I checked your form and I couldn't replicate this issue:

    Which browser are you using, maybe browser is rendering your page wrong?