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  • Profile Image

    Form fields are not populating on iPhone

    Asked by boldnewyork on April 13, 2016 at 01:00 PM

    Hi, on mobile devices the form below is not populating text in fields until the next field is tabbed. Basically looks blank when typing.

     

    Can you please investigage

    Page URL:
    https://boldnewyork.com/registration/

    not populating Mobile next devices
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 13, 2016 at 02:29 PM

    I have tested your embedded form on my Samsung Galaxy S4, but I was not able to replicate mentioned issue. Text fields were populating right away when I was typing.

     

    Are you still able to replicate mentioned issue? Which device are you using? 

    I saw that you have embedded your form with script code. We recommend using of iFrame code. Please try to re-embed your form with iFrame code to see if that will resolve your issue. Inside of this guide you can find how to get iFrame code of your form: 

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by boldnewyork on April 13, 2016 at 03:45 PM
    Hey still having the same issues after embedding the iframe on an iPhone device. Any other ideas?
    Robert Stofer | Creative Director
    rstofer@boldnewyork.com | 917.923.4494
    Bold New York | MO>E Marketing
    O: 212.753.7702 F: 646.349.4690
    632 Broadway, 6th Floor, New York, NY 10012
    boldnewyork.com | listings sign up | large file? upload here
    FB / TW / IG / G+ / LI
    Please consider the environment before printing this email. All material herein is intended for information purposes only and has been compiled from sources deemed reliable. Though information is believed to be correct, it is presented subject to errors, omissions, changes or withdrawal without notice. The information in this electronic mail message is the sender's business confidential and may be legally privileged. It is intended solely for the addressee(s). Access to this internet electronic mail message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. The sender believes that this E-mail and any attachments were free of any virus, worm, Trojan horse, and/or malicious code when sent. This message and its attachments could have been infected during transmission. By reading the message and opening any attachments, the recipient accepts full responsibility for taking protective and remedial action about viruses and other defects. The sender's employer is not liable for any loss or damage arising in any way from this message or its attachments. Bold New York is a licensed real estate broker.
    Owned and operated by BOLD LLC.
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 13, 2016 at 05:04 PM

    Unfortunately I do not have iPhone to test your embedded form. I have tested your form on iPhone simulator, but I was not able to replicate mentioned issue there as well. 

    Can you please test your form on some other iPhone, to see if you are able to replicate same issue there as well. You can also try to use different browser.