not getting submissions

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    Nelson131
    Asked on April 13, 2016 at 04:05 PM

    Our template stopped working on our website... It still works for the customer, but we are not getting their submission emails... I have tried reloading the source code on the site, to reset it, but I cant figure out where it is catching... I was able to pull all the submissions and forward them to the proper individuals. but its not the solution. 

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    BDAVID
    Answered on April 13, 2016 at 05:55 PM

    The notification for that form is not well setup, the Sender E-mail is missing, and the recipient emails need to be separated by a comma and space, I have fixed it for you now:

    That's why the recipients were in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This should solve the problem. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com