What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    not getting submissions

    Asked by Nelson131 on April 13, 2016 at 04:05 PM

    Our template stopped working on our website... It still works for the customer, but we are not getting their submission emails... I have tried reloading the source code on the site, to reset it, but I cant figure out where it is catching... I was able to pull all the submissions and forward them to the proper individuals. but its not the solution. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on April 13, 2016 at 05:55 PM

    The notification for that form is not well setup, the Sender E-mail is missing, and the recipient emails need to be separated by a comma and space, I have fixed it for you now:

    That's why the recipients were in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This should solve the problem. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com