not getting submissions

  • Nelson131
    Asked on April 13, 2016 at 4:05 PM

    Our template stopped working on our website... It still works for the customer, but we are not getting their submission emails... I have tried reloading the source code on the site, to reset it, but I cant figure out where it is catching... I was able to pull all the submissions and forward them to the proper individuals. but its not the solution. 

    Page URL: http://www.burksdigital.com/order-supplies.html
  • David JotForm Support Manager
    Replied on April 13, 2016 at 5:55 PM

    The notification for that form is not well setup, the Sender E-mail is missing, and the recipient emails need to be separated by a comma and space, I have fixed it for you now:

    not getting submissions Image 1 Screenshot 30

    That's why the recipients were in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    not getting submissions Image 2 Screenshot 41

    This should solve the problem. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com