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    Lost submissions to Dropbox

    Asked by sommerville88 on April 14, 2016 at 04:34 PM

    Hello, we occasionally get reports that submitted forms didnt make it to dropbox.  I understand that the issue could be on the submitters end or dropbox.  We have over 6000 submissions in just one of our forms.  Im wondering if you think this might be a contributor and if we should delete old submissions. 

    Page URL:
    http://www.nwboxerrescue.org/#!adoption-form/c1dw9

    Submissions dropbox lost submissions
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    JotForm Support

    Answered by jonathan on April 14, 2016 at 08:10 PM

    We have over 6000 submissions in just one of our forms.  Im wondering if you think this might be a contributor and if we should delete old submissions. 

    The storage space available in the Dropbox account is most likely the more important factor in the decision.

    If the target Dropbox account used by the form integration have critical remaining space or depleted already, the submissions that includes uploaded  file might not make it. So please check on this as well. Take note that you can have far more submissions (> 6000) but smaller uploaded file and it should be no issue.

    Dropbox also have an individual upload limit per ssession of about 300MB... so if the user was trying to upload a bigger file size in single upload, it will fail.

    Related user guide: Changing-the-Upload-Size-Limit

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    You can also delete submissions as needed. You can do it on your form View Submission page. Just remember that deleted submissions are permanent. We cannot restore it once deleted. Make sure you have a backup copy in case you have need for it later on.

    Hope this help. Let us know how we can be of further assistance.

     

     

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    Answered by sommerville88 on April 14, 2016 at 10:27 PM

    Great suggestion but we are only using 1% of our Dropbox storage.  Our jotform doesnt allow users to upload files, its text entry only, then the form gets sent to Dropbox at about 53kb size.  Typically we see 4 or 5 of these a day from different users, so not an issue with a single dropbox session. Any other possibilities?

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    JotForm Support

    Answered by jonathan on April 14, 2016 at 11:54 PM

    Thank you for providing more details. It sure help me understanding what possible reason was causing the problem.

    And I think I was able to determine it when I checked on your website

    I maybe wrong, but from what I can see on the embed code, it seems that your form http://www.jotform.us/form/21318361647150 was embedded 2x on the same page.

     

    The form was embedded using its source code on this page 

    http://www.nwboxerrescue.org.usrfiles.com/html/a89b0b_6cbae23f51ffb5b57c1750c6a1adb437.html

    and then again was embedded with its iframe code within the page.

    What I suggest for now is to clean the page where the form was embedded. Remove this embed code (#1)

    and clear iframe embed code as well (#2)

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    After having the empty page, re-embed the form http://www.jotform.us/form/21318361647150  now using only its iframe embed. Get the iframe publish code 

    User guide: Getting-the-Form-iFrame-Code

    Let us know if these modification did not resolve the problem and issue persist.

     

     

     

     

     

     

     

     

     

     

     

  • Profile Image

    Answered by sommerville88 on April 15, 2016 at 05:08 PM

    Thanks - I will ask our web programmer to look at this. Most of our submittals go thru (logged in Jotfrom, email sent from Jotform and PDF delivered to Dropbox) but occasionally we dont get the PDF delivered to Dropbox after we do get the email and a new record logged in jotform.   

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    JotForm Support

    Answered by jonathan on April 15, 2016 at 05:35 PM

    Thank you for the response. Please let us know of the results your programmer got.

    Don't hesitate to contact us again anytime for assistance you need.

    Regards