Hi I have just started collecting submissions for a form that I used last year as well however this year it has suddently started asking for an access

  • Carolyn While
    Asked on October 16, 2023 at 10:20 PM

    Hi

    I have just started collecting submissions for a form that I used last year as well however this year it has suddently started asking for an access code. I have not created one so I am now unable to access any of my submissions.

    How can I resolve this please?

    Thanks

    Page URL: https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them/
  • ozgunberber
    Replied on October 17, 2023 at 12:51 AM

    Hi Carolyn,

    Thanks for reaching out to us. Encrypted Forms use end-to-end encryption, which means your access code is encrypted on Jotform’s end. Since it’s encrypted, we won’t be able to access your data, so if you forget your access code, unfortunately, your data is considered lost. We recommend storing your access code in a safe place or creating an access code that’s easy to remember.

    Reach out to us if you have any further questions.

  • While
    Replied on October 17, 2023 at 1:45 AM

    Hi

    I have not created an access code. That is my point.

    Thanks

  • ozgunberber
    Replied on October 17, 2023 at 2:05 AM

    Hi Carolyn,

    Thanks for getting back to us. When you try to enable the encryption for a form, the system asks for an access code. It cannot be activated without a code.

    Hi I have just started collecting submissions for a form that I used last year as well however this year it has suddently started asking for an access Image-1
    Can you share the account name or related email address so that we can investigate the issue further?

    Once we hear back from you, we'll be able to move forward with a solution.

  • While
    Replied on October 17, 2023 at 2:30 AM
    Hi
    I login with Google cw@kes bham sch.uk
    I have no recollection of it asking at any point for an access code and if
    it had I would have recorded it with all my other administrative codes and
    passwords.
    I am the IT manager so this is a normal process that would be followed.
    Thanks
    ...
  • Mary JotForm Support
    Replied on October 17, 2023 at 2:54 AM

    Hi Carolyn,

    I checked cw@kesbhamsch.uk and was not able to locate an account. Please check if the email is correct.

    Once we hear back from you, we'll be able to move forward with a solution.

  • Carolyn
    Replied on October 17, 2023 at 3:39 AM

    cw@kes.bham.sch.uk


    You are emailing me to my account email!


  • ozgunberber
    Replied on October 17, 2023 at 3:58 AM

    Hi Carolyn,

    Thanks for getting back to us. There is only a guest account related to the email address you shared. Can you check the account and the email address, please? Also, can you share the form URL?

    Once we hear back from you, we'll be able to move forward with a solution.