What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    how comes my forms paypal links go to a blank white page when a customer goes to check out??

    Asked by Sonny81 on April 17, 2016 at 04:58 PM

    Hi,

     

    I have around 6 contact forms which i designed on your jotform site and embeded them on to my website. the issue is... they all have paypal links on them and everytime a user goes to checkout it goes straight to a blank white page.     

     

    Can anyone assist why this is???

     

    I checked my paypal and that seems to be all ok when i logged in.   :(

     

    Sonny

    Page URL:
    http://www.option2drive.co.uk

    My Forms check check out white page
  • Profile Image
    JotForm Support

    Answered by BDAVID on April 17, 2016 at 06:18 PM

    Are you referring to the form embedded on this page of your site: https://www.option2drive.co.uk/contact-us.html 

    That form does not have an integration with Paypal nor a link or a URL assigned as your Thank You Page in the "Redirect to page" option:

    Are you referring to another form? Please share the direct link of the page where it is embedded. You could also share a screenshot to illustrate better what you mean: 

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum