What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email when notification failed

    Asked by hsts on April 19, 2016 at 09:50 AM

    Is there a way to receive a notification when an email does not go through? 

    email receive email notification notification failed alert
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    JotForm Support

    Answered by Jan on April 19, 2016 at 10:30 AM

    Unfortunately, you will not receive a notification if the notifier failed to be sent. When the email recipient did not receive the notification, there could be a number of reasons.

    1. The email address is in the bounce list.
    2. It is in the spam/junk folder.
    3. The notification is not configured properly.
    4. The mail servers are blocked by the email provider. They need to whitelist our JotMail IP address.

    By the way, you cam actually view your mail logs, please check this guide: How-to-View-All-Your-Form-Email-History

    Please check these related guides:
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
    How-to-remove-your-email-address-from-bounce-lists

    Let us know if you still have any questions. Thank you.