What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade delay

    Asked by lucianobtm on April 20, 2016 at 12:26 PM

    Hello! I've just upgrade my account (lucianobtm) to the Silver option. However, no change has been made in our plan according to the number of available submissions per month. How long should it take to get this information up-to-date?

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    JotForm Support

    Answered by Mike_G on April 20, 2016 at 02:56 PM

    I have checked the status of your account and found out that you are already on a Silver Monthly plan. Are you not seeing that on your end? You can verify/check that through your Accounts page then go to billing. https://www.jotform.com/myaccount/billing

    Let us know if you need any further assistance. Thank you.