Upgrade delay

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    Asked on April 20, 2016 at 12:26 PM

    Hello! I've just upgrade my account (lucianobtm) to the Silver option. However, no change has been made in our plan according to the number of available submissions per month. How long should it take to get this information up-to-date?

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    Answered on April 20, 2016 at 02:56 PM

    I have checked the status of your account and found out that you are already on a Silver Monthly plan. Are you not seeing that on your end? You can verify/check that through your Accounts page then go to billing. https://www.jotform.com/myaccount/billing

    Let us know if you need any further assistance. Thank you.