Can I retrieve submission data of deleted form field?

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    Artie
    Asked on April 21, 2016 at 09:33 AM

    I recently changed my question "Form completed by" from a "Check Box" selection to a "Drop Down" selection.  I think doing this has caused me to loose all the previous answers for this field prior to the change.  When I view the submissions all of the answers to the original "check box" selection are gone.

    How can I get them back?

     

    Thanks!

  • Profile Image
    ashwin_d
    Answered on April 21, 2016 at 12:26 PM

    Hello Artie,

    Yes it is possible to retrieve the submission data of deleted form fields. You can take advantage of our "Revision History" feature to revert back your form to an earlier version. As soon as the form is reverted to earlier version, deleted form fields will be added and you should be able to access the submission data of that field again. The following guide should help you:  https://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    Artie
    Answered on April 21, 2016 at 01:44 PM
    Thank you. I tried this but the data was still missing?
    ...
  • Profile Image
    Ben
    Answered on April 21, 2016 at 03:25 PM

    I took a look at your form, but I see that the dropdown is still shown.

    Please do revert back to the version with checkboxes and as soon as the change is shown on your form: https://form.jotform.com/53484137053151 the data should be shown. If not, please do leave it like that and we would be happy to check it out to see what might be the cause.