Questions regarding Mandrill/Mailchimp merger and Importing Data

  • Profile Image
    Asked on April 25, 2016 at 11:55 AM

    Duplicate question because I cannot find the question previously asked under "my questions"


    As jotform's mandrill is merging with MailChimp, I was informed that we need to have a paying account with MailChimp before our account is deactivated tomorrow. We currently only have a paid account through jotform.

    Two questions here - 

    1.) Does this mean customers will no longer be able to access our forms effective tomorrow if we do not also have a paying service through mailchimp?

    2.) Can we import all of the submissions through our active forms from when we created the forms by year? The links are below - 


    Chanddas Account (Free Account)


    Permissions Account (Paid)


  • Profile Image
    Answered on April 25, 2016 at 01:14 PM

    We are actually not affiliated with Mandrill or Mailchimp, we simply offer the ability to use their service in conjunction with our forms.  Their merger will have no impact on your JotForm forms.  If you are using Mandrill to send your forms notifications:

    And would like to continue to do so, you would need a subscription with Mailchimp.  If you would like your emails to come from our services instead, which will not require any subscriptions, change the sender email for your notifications to "":

    This would need to be done for all forms that are currently using Mandrill to send emails and the emails would then send from our end, instead of using Mandrill. 

    As for your second question, we can move the forms, submissions and all, to your paid account if you would like.  If you are trying to combine submissions from multiple forms into a single document, that can be done using our combine submissions app:

  • Profile Image
    Answered on April 25, 2016 at 01:25 PM

    David, this is super helpful and you've cleared up a lot of confusion. If the merger between MailChimp/Mandrill does not effect Jotforms, then no reason to combine submissions at this immediate time but this is certainly a helpful app to note.

    If I change the sender email to as mentioned above and a customer submits a form, will they not be able to reply back to our individual email addresses? We currently have 3 forms active with 2 different email addresses. Please let us know! How does the form come to our website then? 

  • Profile Image
    Answered on April 25, 2016 at 02:36 PM

    You can change the Reply To email address for the forms to your own:

    While editing your autoresponder, this option can be found under the "Recipients" tab.  Though the sender email would be "" if the user clicks "reply" on the email, the address their reply will be sent to will be the one entered in the "Reply-to Email" field.

  • Profile Image
    Answered on April 26, 2016 at 11:33 AM

    My question is if I change the Reply-To email to our email address, wouldn't that fall under "Mandrill/Mail Chimp" if it is not via Jotform, otherwise how will we get our responses?

    This form is currently available through our website and once a customer fills out the form, the submission comes to an oracle-based ticketing system where it assigns the submission with an incident number and from there we correspond with the customer.

    I've attached screen shots because I think I'm missing something here (sorry!!) 

    Essentially, two things I want to confirm - 

    1.) If I change everything to jotform from mandrill/mailchimp (which is fine), I want to make sure the responses come back to our email addresses. Is there a difference between recipient emails and reply-to email?

    For the following forms, submissions and responses should come to: - with subject line as Disability Form

    For the following forms, submissions and responses should come to:


    2.) If we change the email to jotform, can the customers still receive an automated email confirmation as per email Jotform on behalf "our email address"


  • Profile Image
    Answered on April 26, 2016 at 11:35 AM


  • Profile Image
    Answered on April 26, 2016 at 01:08 PM

    Please note that there's two types of email alert on your form. One is the "Notification Email" and the other is the "Autoresponder Email".


    The "Notification Email" allows you to set an email alert with a fixed recipient address, you can learn more about it on this guide: 

    If you want to receive the notification emails on these addresses: Then simply input them in your recipient address in the notification settings.


    When a new submission has been completed, the notification email will be triggered and will be sent to the addresses you set in the "Recipient Emails".



    The "Autoresponder Email" is used when you want to send an email alert based on the email address entered on an email field in your form. To learn more about it, you can check this guide:

    Basically, in the autoresponder, it allows you to map an email field in your form as the recipient of this email alert:



    Now what about the "Reply-to Email"? What the "Reply-to Email" does is it attaches an email address in the email header to where when the recipient of the email replies to it, it automatically adds that email address. Here's an example:

    1. Example, I have set the autoresponder to have a "Reply-to Email" of



    2. I am the user and I fill out this form


    3. I then received the email alert like this:

    You can see in the email header that the "reply-to" is set to So when the user (I) reply on this email, it will be sent to


    If you click the "Reply" in your email client/software.


    It automatically set the sender of my reply email to


    The "Reply-to Email" option is also available in the "Notification Email", but in that one, you can map an email field. Why is that? Because notification emails are usually sent to YOU or to a different person who is involved in your organization or company, you want to reply to the person who filled out your form that is why it allows you to map form fields.


    Now these are simple email alerts, your submission data will always be stored in your JotForm account. You can view your submissions page by following this guide: 


    With regards to the last screenshot, you have incorrectly setup your recipient email to What you are trying to do with that is you are sending the notification email to us, which is not possible, that is why it says You will need to set the recipient emails with your OWN address to where you want to receive the notification.

    Please do check the guides mentioned to learn more about our email alerts. Thank you.

  • Profile Image
    Answered on April 26, 2016 at 04:05 PM

    My main objective is to ensure that I use JotForm and not mandrill for my notifications before tomorrow's deadline. What email do I put under the "Advanced" tab?

  • Profile Image
    Answered on April 26, 2016 at 06:07 PM

    Changing the sender email under the advanced tab to "" will change to using JotForm services instead of Mandrill: