Email recipient list no longer showing in submission

  • Profile Image
    WaxLily
    Asked on April 26, 2016 at 06:37 PM

    Hello,

    I seem to be having some trouble. The email recipient list is not appearing in recent submissions, which makes me concerned that no one else but myself is receiving them. I haven't toyed with anything involving BCC submissions, etc. Any help is greatly appreciated! Thank you!

    list of 7 recipients :

    yet only showing in email :

     

  • Profile Image
    Mike_G
    Answered on April 27, 2016 at 01:05 AM

    I have tried submitting one of my forms with multiple email recipient in its email notifier and was still able to see the other email addresses. May I suggest you try to click the drop-down arrow beside "to me" to see if all the other email address will show there.

    Also, you may check your email history for any failed email being sent to the recipients. 

    How-to-View-All-Your-Form-Email-History

    You may also try re-setting-up your email notification and see if that helps. 

    Thank you.

  • Profile Image
    WaxLily
    Answered on April 27, 2016 at 11:39 AM

    Hi Mike,

    Thanks for your reply! Yes I did check the email address dropdown and it still shows only me; However, when I followed your directions at https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History, It certainly shows that all others are receiving submissions fine. I wonder why the submissions are coming in with blind recipient list... either way, at least I know everyone is receiving them.

    I would greatly prefer the recipient list was viewable in the dropdown though. Perhaps I'll try re-setting the email notification as you suggested.

    Thanks again!

  • Profile Image
    WaxLily
    Answered on April 27, 2016 at 11:40 AM
  • Profile Image
    WaxLily
    Answered on April 28, 2016 at 09:30 PM

    Hello, it appears my problem is in fact not resolved.

    So, though the activity log under history tab is showing the email recipient list fine, no one is receiving them but me, and the email list TO: in email submission only shows me.

    I have tried re-setting up the email notification, as well as cloning the form and re-embedding into the webpage. 

    Also, I ran a spam report on one recipient's account to see if Jotform was suddenly being blacklisted and that does not appear to be the case.

    Any help is greatly appreciated! I am not understanding why it has randomly stopped working. We really rely on these forms and if it's not working I will have to find an alternative ASAP so thank you support for any help you can give! 

    --Sara

  • Profile Image
    Kiran
    Answered on April 28, 2016 at 11:20 PM

    I've tried adding our email address to your JotForm and sent a test submissions. We have received the email without any issue.

    Could you check if the emails are landing in the spam/junk folders? Please try whitelisting JotForm email address/IP addresses to your email server to avoid any email delivery issues. We also request you to take a look at the guide below that can help you with troubleshooting email issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.