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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My autoresponder doesn't work

    Asked by Randstadrijder on April 29, 2016 at 07:56 AM
    Now I am creating a form: https://form.jotformeu.com/61183744692361
    You also find it on my website: http://randstadrijder.nl/klantregistratie/
    I made an autoresponder and a notification email. Only the notification
    works. The autoresponder I don't recieve. I tried several different
    emailadresses.
    Can you help me in this matter, of do I have to contact in an other way?
  • Profile Image
    JotForm Support

    Answered by beril on April 29, 2016 at 08:10 AM

    We can solve that issue quickly. When your customers submit the form they will receive an autoresponder email. We are getting that value from your Email field.

    If you create your autoresponder as you see below it will work without any issue.

    Please, check the guide below for more information:

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by Randstadrijder on April 30, 2016 at 03:45 AM
    Hi Beril,
    Thank you for your support. The field Recipient Email had a wrong value.
    Everything is okay now.
    Met vriendelijke groet,
    Mark de Breet
    ======================================================================
    ** 06 - 41 08 29 92 (**BELLEN OF WHATSAPPEN)*
    ** GA NAAR ONZE WEBSITE *
    ** LIKE ONS OP FACEBOOK
    *
    ** VOLG ONS OP TWITTER *
    ** LEES OF SCHRIJF REVIEWS *
    ** VIND EEN BESCHIKBARE DATUM / AGENDA
    *
    *=============================================================*
    2016-04-29 14:09 GMT+02:00 JotForm :
    ...
  • Profile Image

    Answered by ELS_PHILS on September 28, 2016 at 01:48 AM

    hi good after noon i follow step by step in the link you gave but still my auto respond doesn't not working please help asap! https://form.jotform.me/62710344746455
  • Profile Image
    JotForm Support

    Answered by beril on September 28, 2016 at 03:05 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/943749