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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What is with the weird submission message?!

    Asked by SLSTRI on April 29, 2016 at 02:25 PM
    Thank You for signing up to receive information form NA'AMAT USA!

    We are grateful for your support to further
    our mission of enhancing the status of women
    and children in and out of Israel!

    Your submission has been received.

     

    I use this form site for my business and don't want to expose the people that I work with to some weird email spam. Very UN-professional. There are many other form sites I could use. I like this one, but have no problem with changing if this is some weird ploy to get emails to send out random spam to.

    message Emails problem professional status
  • Profile Image
    JotForm Support

    Answered by liyam on April 29, 2016 at 04:02 PM

    Hello SLSTRI,

    I see you have set that as your thank you message after one person makes a submission on your form. But what I do not understand is what you mean by you don't want to expose the people that you work with to some weird email spam. I checked your email notification settings, and neither it has any setting to send an email to any person who made a submission through your form. Can you please provide us more information? 

    Will be looking forward to your response.

    Thanks.

     

  • Profile Image

    Answered by SLSTRI on May 03, 2016 at 01:02 PM

    Oh, so I need to set my own email notification? I did not know that.

     

    Still,  strange that this is the default message. "We are grateful for your support to further
    our mission of enhancing the status of women
    and children in and out of Israel!

    Your submission has been received."

     

    Thank you for you reply. I will search on how to change the submission message.

  • Profile Image
    JotForm Support

    Answered by Charlie on May 03, 2016 at 02:39 PM

    I believe there's no email notification that sends that message. 

    As mentioned by my colleague, that message is on your "Thank You" page settings. Here's a screenshot to where to find it:

     

    ALL your forms have that thank you message. I presume your form was based on a template? Or you have cloned another form and you edited it? This might be the original message on the form or template you have cloned.

    To edit that, simply click the "Thank You" button, click the "Edit Text" and you can remove that message using the text editor. Here's a guide about setting up your thank you pages: https://www.jotform.com/help/211-Setting-Up-the-Thank-You-Page 

     

    Now your email alerts uses the default template. If you want to learn more about this, you can check this guide: http://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings 

    I hope that helps.