What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Got a submission but did not receive payment?

    Asked by zreyes1106 on April 29, 2016 at 04:17 PM
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    JotForm Support

    Answered by BDAVID on April 29, 2016 at 05:20 PM

    Looks like it was an incomplete payment, in order to view it, please check this guide: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    I would recommend you to enable IPN (Instant Payment Notification), which  is a POST message sent by Paypal whenever a transaction is completed on their side.: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    Let us know if you have more questions, we will be glad to assist you.