Got a submission but did not receive payment?

Looks like it was an incomplete payment, in order to view it, please check this guide: https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/ 

I would recommend you to enable IPN (Instant Payment Notification), which  is a POST message sent by Paypal whenever a transaction is completed on their side.: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

Let us know if you have more questions, we will be glad to assist you.