- zreyes1106Asked on April 29, 2016 at 04:17 PM
- JotForm SupportBDAVIDAnswered on April 29, 2016 at 05:20 PM
Looks like it was an incomplete payment, in order to view it, please check this guide: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments
I would recommend you to enable IPN (Instant Payment Notification), which is a POST message sent by Paypal whenever a transaction is completed on their side.: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal
Let us know if you have more questions, we will be glad to assist you.