What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hotmail is not working.

    Asked by calitte on May 02, 2016 at 01:56 AM

    Hi. When I sent message with my form. Message arrives my gmail box but doesn't arrive my hotmail box. Thanks for your help

    hotmail message thanks sent
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    JotForm Support

    Answered by Chriistian on May 02, 2016 at 02:48 AM

    It appears that your hotmail address was added to the bounce list, which is why you did not receive the email notification there. I have now removed the address from the bounce list so you should receive the next email notifications successfully.

    You can also remove an email address from the bounce list on your end. Simply follow this guide to learn how: How to Remove Your Email Address from Bounce List.

    If you need further assistance, please let us know.