Our form does not seem to calculate total correctly

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    Asked on May 03, 2016 at 04:37 PM

    The sub totals on the sport order form are adding up correctly on the packages.  Can you take a look for me?

    https://form.jotform.com/42865758910971 Thanks Carolyn

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    Answered on May 03, 2016 at 06:08 PM

    I took a look at your form Carolyn, and it seems to be updating correctly, but the issue that I presume you mean is that you have set "Shipping" as a product and then next to that set up the real shipping, causing the value to jump up to higher value.

    So if we remove all options that we can and only have the ones that are selected by default we are shown this:

    Subtotal:   $7.75 CAD
    HST 13%   $1.01 CAD
    Shipping   $7.75 CAD

    Total:   $16.51 CAD

    So product is 7.75

    13% of that is 1.0075 - which can be rounded to 1.01

    Next to this, we have shipping which is 7.75 on top of that, totaling to 16.51 confirming the above as calculated correctly.

    You can see more about setting up the shipping on your form by following the steps here: How to add shipping cost to Payment Forms

    Do of course let us know if you have any additional questions or issues and we would be happy to assist with the same.

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    Answered on May 16, 2016 at 11:49 AM

    Thanks for clarifying!  I will review it again.  Let you now if I have any questions