What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some of the form submissions are not emailed to me

    Asked by emarketingconcepts on May 04, 2016 at 12:23 PM

    Hey

    So some emails come in and some dont

    why is that?

    some of the submissions are there when i login to jotform but they arent getting emailed to me

    why is that?

     

    not getting emails
  • Profile Image
    JotForm Support

    Answered by Welvin on May 04, 2016 at 01:20 PM

    Your form email settings are correct and based on our logs, we are sending the emails to the recipient of the form. The emails may have been filtered as spam so please check that. 

    Here's how you can check your email history: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    This guide should help you understand why the form emails are failing:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

  • Profile Image

    Answered by emarketingconcepts on May 04, 2016 at 01:45 PM
    OKay i was able to see the history
    which is very helpful so thank you for that
    but it doesnt say why the email failed to send.
    Submission id - 338187286292922770
    can you help in identifying why these emails are failing to send?
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on May 04, 2016 at 01:59 PM

    The Submission ID is on top which is successfully sent to your email. Did you check your spam folder? Check both your email client and by accessing your webmail account. If you are using POP3, the spam emails aren't automatically synced to your email client so better check it through your webmail account. 

    But when you see the FAILED notice in the email logs, that means the emails are not sent. There are various reasons such as the mailbox is not available, the emails are blocked by your hosting provider and the likes so it's recommended to add us to your whitelist settings. Again, the following guide should give you more information why/how:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues