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    Why I'm not receiving email notifications?

    Asked by jonaswagner on May 09, 2016 at 08:04 PM

    I haven't been receiving Any submissions for almost a month. Do you have an eta for a fix? My email address is jwagner@lifinesthomes.com


    Thank you, 



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    JotForm Support

    Answered by Kevin_G on May 09, 2016 at 11:00 PM

    I checked your email address and noticed that your email address is in our bounce list, the reason is listed below: 

    Reason(s) : smtp;550 5.1.1  - has sent to too many recipients this hour. IB607 

    The issue seems to be due to the number of emails sent from your email address, seems like you are using GoDaddy; however, if you are not the reason will be the same and I would suggest you to contact your email provider and ask for the limit of emails that you are allowed to either send or receive. 

    I have removed the email address form our bounce list and you should receive your emails now, the guide below will help you to remove an email address from our bounce list: