What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Changes made on the form cannot be seen on the browser.

    Asked by cuno on May 11, 2016 at 05:18 AM

    Hi

    Obviously, the problem isn't fixed. I have the same problem.

    I'm working on a form (ID: 61311522360340) and I did some changes on the form (Style, new form element Titel). These changes are viewable in the preview but they don't show up in the browser.

    Hope you can solve this problem.

    Kind regards.
    Cuno

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    JotForm Support

    Answered by Chriistian on May 11, 2016 at 05:22 AM

    I have cleared your form caches to update your forms to the correct versions. I checked the form on the browser afterwards and I can see that the form element "Titel" can now be seen there.

    Can you please check again to confirm if the changes are now applied?
    I will wait for your response.

  • Profile Image

    Answered by cuno on May 11, 2016 at 05:31 AM

    Hi Chriistian

    the changes I made 10 Minutes ago are updated now, but if I make further changes, they aren't updated. So the problems still exists.

    Is there a possibility to set the cache time, disable cache or empty form cache?

     

     

  • Profile Image

    Answered by charlottemacs on May 11, 2016 at 05:32 AM

    Hello, I am also having problems win that the changes are not being seen on the form. Can you assist?

     

    Thanks

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    JotForm Support

    Answered by Chriistian on May 11, 2016 at 05:38 AM

    Hi @charlottemacs, I have created a separate thread regarding on your concern. You can check the thread here: https://www.jotform.com/answers/836692. We will attend to your concern on that thread.

     

    If you have any other question, please feel free to contact us again by creating a new thread.
    Regards.

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    JotForm Support

    Answered by Chriistian on May 11, 2016 at 05:50 AM

    Hi @cuno,

    I have cleared your form cache again. Please check if the changes on your form are now reflected when viewing on browser. You can also clear your form cache on your end. You can follow the instructions provided in this article to clear your form cache: How to Clear Your Form Cache.

     

    Do let us know if the issue still persists.
    Regards.

  • Profile Image

    Answered by cuno on May 11, 2016 at 08:18 AM

    Hi Chriistian

    Thanks for your support. Now everything seems to work fine again.

    Regards
    Cuno