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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Testimonials not being saved

    Asked by fvapparel on May 11, 2016 at 09:37 AM

    I embedded a form to my website, 2-impress.com (under Contact Us).  I have tested it and had another person test it, and no submissions are being recorded and no "thank you" emails are being sent (although I did enable one).  I contacted the site host and they have no restrictions that would affect the form.

    Can you help me out?

    Page URL:
    2-impress.com

    saved testimonials Emails Submissions site and
  • Profile Image
    JotForm Support

    Answered by Charlie on May 11, 2016 at 11:00 AM

    I just checked your website (http://2-impress.com/Customer_Feedback_Form/) and made a test submission on it. My submission was saved successfully in your JotForm account, you can check your submissions page. Here's a screencast of it:

     

    Could you try re-embedding your form using our iFrame embed code instead? Here's a guide on how to get that embed code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Please also note that you need to hit the "Submit" button for the submission to be saved in our servers.

    Let us know if you are still having problems on this.