Testimonials not being saved

  • Profile Image
    fvapparel
    Asked on May 11, 2016 at 09:37 AM

    I embedded a form to my website, 2-impress.com (under Contact Us).  I have tested it and had another person test it, and no submissions are being recorded and no "thank you" emails are being sent (although I did enable one).  I contacted the site host and they have no restrictions that would affect the form.

    Can you help me out?

  • Profile Image
    Charlie
    Answered on May 11, 2016 at 11:00 AM

    I just checked your website (http://2-impress.com/Customer_Feedback_Form/) and made a test submission on it. My submission was saved successfully in your JotForm account, you can check your submissions page. Here's a screencast of it:

     

    Could you try re-embedding your form using our iFrame embed code instead? Here's a guide on how to get that embed code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Please also note that you need to hit the "Submit" button for the submission to be saved in our servers.

    Let us know if you are still having problems on this.