What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notifications: Not getting emails upon submissions.

    Asked by jtrdumpster on May 13, 2016 at 07:16 PM

    Hi,

     

    I don't seem to be getting any email notifications for when people fill out our forms. Can you help? (It's not just happening with the link I provided. It's also happening to our other embedded forms.)  

     

    Thanks,

    Mark 

    Page URL:
    http://www.jtrdumpster.com/book

    email notifications email Getting getting email
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 13, 2016 at 07:58 PM

    I have checked the email address that you're using in your form and I found it is in our bounce list, the reason is below: 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from ymail.com

    I have removed it from our bounce list and you should receive your emails now, I would like to share you this guide where you will find some steps to set up email notifications to avoid bouncing: 

    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you stop receiving emails again then you are able to check and remove your email address from our bounce list as well, just follow the steps on the guide below: 

    How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, if the issue still persists you may ask your email provider to white-list our IP addresses, but this will work if you're using our default sender email addresses only: 

    Whitelisting-JotMails-IP-Addresses

    In case that you want to re-send the emails for those submissions that were not delivered, then you only will need to open the submission and edit it, without making any changes click on the submit button and the email notification should be sent again: 

    Hope this helps.