What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications not coming through.

    Asked by jcugini on May 17, 2016 at 04:55 PM

    Emails aren't even hitting our mail filter so I have no way to troubleshoot why they aren't working correctly, would it be possible to have a phone call regarding this issue? Please let me know. Thanks!

    Joe Cugini


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    JotForm Support

    Answered by Chriistian on May 17, 2016 at 11:19 PM

    I would like to inform you that we currently do not have support over phone. We will be assisting you with your issue over the forum.

    As for the emails not coming through, I checked your form and I can see that you have two recipients. It appears that the email address joe.cugini@craft*********ny.com was added to the bounce list, which may be why you are not receiving any email notifications there. I have now removed the address from the bounce list so you should receive the next notifications successfully.

    You can also check on your end if an address is in the bounce list by following this guide: How to Remove Your Email Address from Bounce List

    If you need further assistance, please let us know.