I've created a questionaire and put it on my website. Instead of emailing it to me, it emails to the client

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    Asked on May 17, 2016 at 05:02 PM

    I have a client questionaire that I created and embedded it onto my website. Instead of sending the results to us, it sends it back to the clients email. I need to know how to fix this so that the information comes to our email address. 

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    Answered on May 17, 2016 at 11:26 PM

    I assume this is the form https://www.jotform.us/form/61105686535154

    There are 2 types of Email setup on the form, the Notification and Autoresponder E-mail


    For the Notification E-mail, the assigned email address on the Recipient E-mail box will be the recipient of the email when form is submitted.

    for the Autoresponder E-mail, the Email field which was assigned as the Recipient E-mail, will be the recipient of the email when form is submitted. Take note that the E-mail field is where the form submitter will provide an email address. So if they put their email address on the field, they will receive the submission email.

    You can also review our user guide about it here : Explanation-of-Email-Notification-and-Autoresponder-Settings

    Hope this help. Let us know if you need further assistance.