What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't receive the emails from you, please help.

    Asked by deansoloaga on May 18, 2016 at 01:16 PM

    I cant seem to receive emails from your system, ive talked to my email provider, we added you to the safe sender list and there is still nothing. Please help. you can send an email to my IT person about this problem as i probably wont be able to receive it. raymond@artcmr.com

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    JotForm Support

    Answered by ashwin_d on May 18, 2016 at 02:52 PM

    Hello deansoloaga,

    Did you test your form by sending a test submission? I did check your account and you seems to have not received any submissions in this entire month. 

    I did check your form's notification email alert and found that you have set the email field of your form as the "Recipient Email" of your email alert. Please check the screenshot below:


    That is the reason why you do not receive any submission email form your form. The notification email alert you have added actually works as form auto-responder.

    I will suggest you to please go ahead and add a new email alert and set the recipient email to any desired email id. The following guides should help you:

    Add email alert:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Set recipient email: https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!