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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email duplicado

    Asked by JCLAUDIOSGO on May 19, 2016 at 04:38 PM

    Pessoal

    Por favor, preciso da ajuda de vocês.

    Meu cliente informou que está recebendo o email do formulário abaixo, triplicado e está configurado corretamente, por favor, o que está ocorrendo, ou o que estou fazendo de errado ?

     

    https://form.jotform.com/60236953758970

     

    Grato

    Page URL:
    https://form.jotform.com/60236953758970

    email multiple email
  • Profile Image
    JotForm Support

    Answered by jonathan on May 19, 2016 at 06:23 PM

    Hi,

    I checked your form https://www.jotformpro.com/form/60236953758970 and I see that there were multiple Notification E-mail setup on the form.

    screenshot:

     

    Since there were multiple Notifier that were meant to be sent upon form submission, it is only normal that the intended recipients will receive multiple email notice as well.

    If you need them to only receive 1 notification every time, then, just assign only 1 Notification E-mail on the form. 

    OR

    If you need to use multiple Notification, make sure that each Recipient E-mail is different.

    User guide: Setting-Up-Email-Notifications

    User guide: How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email

    Please correct me if I did not understand your question correctly.

    Let us know if issue persist.