What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form doesn't seem to be formatting correctly.

    Asked by LaurenReyes on May 20, 2016 at 11:57 AM

    I am trying to format my form to be full-window width, but it is showing up really narrow on my website. Please help!

    Page URL:
    http://www.ce-dfw.com/custompage.asp?pg=employment

    Screenshot
    correctly format full showing up narrow
  • Profile Image
    JotForm Support

    Answered by KadeJM on May 20, 2016 at 12:46 PM

    I can see and confirm that your current live form by itself is not formatted the same as the embedded version of your form on your website.

    According to my findings I see you are using the script embed version of form on your page.

    If you haven't changed anything to make the form look like that on your website then there's the chance that this might be experiencing a conflict with another script controlling the formatting on your website that may be reformatting your form as well.

    If possible I would suggest removing that and re-embed your form using the iframe embed code method to see if that helps to correct the problem for you. Usually this should fix these sorts of problems to prevent conflicts if any so that your form functions properly as it does on our site in cases where the script doesn't work right.

    For some reason if this does not help though and there's still an issue just let us know and we'll look at it more to help you get this problem corrected.

  • Profile Image

    Answered by LaurenReyes on May 20, 2016 at 01:30 PM

    Ok I just tried that, and I'm having the same issue. Any thoughts?

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    JotForm Support

    Answered by Charlie on May 20, 2016 at 01:46 PM

    I checked your website but I do not see the form anymore there. Here's a screenshot:

     

    Here's the link I visited: http://www.ce-dfw.com/custompage.asp?pg=employment 

    Could you please add the form again so that we can check it?

    For the meantime, you can adjust the width of your form by using the Form Designer Tool. Here's a guide that you can follow: https://www.jotform.com/help/300-Form-Designer-Tutorial-Let-s-create-fantastic-forms- 

    We'll wait for your response.

  • Profile Image

    Answered by LaurenReyes on May 20, 2016 at 02:07 PM

    I've been messing with it, so you may have looked when I deleted it completely to try and start over. Honestly, I think it is our website provider's problem, not jotform. They are horrible. Anyway, I think I got it working for now. Thanks! 

  • Profile Image
    JotForm Support

    Answered by Charlie on May 20, 2016 at 02:32 PM

    I checked your website and it seems like the form is now formatted correctly. I'm glad to hear that you have managed to make it work. If you needed any assistance again, please let us know and we'll try our best to help.

    Thank you.