What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiveing the e mails from my web page

    Asked by vendeplata on May 20, 2016 at 08:35 PM
    Page URL:
    http://vendeplata.com/inscribete.html

    Web page
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 20, 2016 at 10:43 PM

    I have checked your email address and found it is in our bounce list, the reason is shown below: 

    Reason(s) : Complain about message from AmazonSES

    I have removed it and you should receive your emails now, I have tested and the email history shows that the email was successfully sent: 

    I would like to share you this guide in order to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Also, this guide will help you to remove an email address from the bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    If the issue still persists, ask your email provider to white-list our IP addresses: Whitelisting-JotMails-IP-Addresses