Email Notificacions: I don't receve notifications of messages

  • Profile Image
    lechocobon
    Asked on May 21, 2016 at 06:00 PM

    Hi

    I don't receve notifications of message

    The noticafications aren't in my spasm-box and my email adress isn't in the bounce list

    Please, help me

    Thanks

     

  • Profile Image
    Kevin_G
    Answered on May 21, 2016 at 11:52 PM

    I have checked yours forms and found an email address, this is not in our bounce list and the email log shows that emails are being sent as normal. 

    In on of your forms you have not set properly the email address, here is an image about how it is set currently on this form http://www.jotformeu.com/form/61415826358359 

    I would suggest you to properly set your email address, otherwise emails will not be sent upon submissions. 

    If you are still not getting emails, please follow this guide in order to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    You may also check and remove an email address from our bounce list by following the steps on this guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    If this still persists, here is a link where you will find our email server details, you will need to ask your email provider to white-list our IP addresses: Whitelisting-JotMails-IP-Addresses

    Hope this helps.