What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't get Facebook page integration to work

    Asked by survivalskills on May 22, 2016 at 04:15 AM

    Hi, I've followed the tutorial steps on this page:

    https://www.jotform.com/help/22-Adding-Form-to-Facebook-Page

    The app has been added in FB, and the page tab has been renamed 'Contact Us'. 

    But when I click the tab button all I get is your generic 404 page

    https://www.facebook.com/SurvivalSkills/app/684336108254110/?ref=page_internal

     

    Can you help me figure this out as I am totally stumped.

    Cheers

    Kevin Williams

    Page URL:
    https://www.facebook.com/SurvivalSkills/

    Facebook Page work can't JotForm app FB www
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 22, 2016 at 06:29 AM

    I have checked Facebook page you provided and I saw mentioned issue. When I inspected your Facebook page I found ID of the form that is added there. However I saw not able to find any form with that ID on your account either on some other account. That form dose not exist. 

    Please try removing the app and add it again. https://www.jotform.com/help/22-Adding-Form-to-Facebook-Page 

    If the issue persist, please let us know. 

  • Profile Image

    Answered by survivalskills on May 22, 2016 at 07:34 AM

    Hi Joanna, thanks for your response. I already tried that, and got exactly the same "404 form not found" problem. 

    Is there any way of manually editing the Form ID?

  • Profile Image
    JotForm Support

    Answered by Chriistian on May 22, 2016 at 09:03 AM

    Hi,

    I am currently checking your form. I will be back as soon as I see the where the problem is.

  • Profile Image
    JotForm Support

    Answered by Chriistian on May 22, 2016 at 09:05 AM

    Hi,

    I cloned your form - http://www.jotformeu.com/form/20552775381355 - and tried integrating it to my test FB page and it worked. Please see below.

     

    Is this the form you are trying to integrate?

    We will wait for your response.

  • Profile Image

    Answered by survivalskills on May 22, 2016 at 01:28 PM

    Christian

    The link leads to the correct form and I can open the linked form in my browser...

    ...but the screenshot is of a different form, so that is NOT my form you are seeing.

    I've just tried again - removed the Jotform app from inside FB, gone back to the Jotform Form Edit page, selected publish then platforms, then FB, then selected 'add Jotform tab', gone through authorisation process, renamed the tab Contact Us, clicked on it from inside FB and i'm still getting the 404 error. 

    I've also tried installing this form an another FB page I am joint admininster for, and got exactly the same Form Not Found error. 


  • Profile Image
    JotForm Support

    Answered by Kiran on May 22, 2016 at 02:02 PM

    I'm checking on this issue. Could you please try adding the form to your Facebook page using an alternate method by using custom iFrame app. Please refer to the guide below that can help you with this.

    https://www.jotform.com/help/82-Adding-Form-to-Facebook-Custom-iFrame-App-

    I'll get back to you as soon as I found any information with Facebook page tab from the publish wizard.

    Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by Kiran on May 22, 2016 at 02:36 PM

    I have tried to embedding the form to my test Facebook page and was able to add the Tab normally. Could you try the steps following below to remove the tab and add it again to your facebook page?

    1. Remove the tab from your facebook page

    2. Logout from your facebook account

    3. Clear the form caches from the settings of your JotForm account

    4. Logout from your JotForm account

    5. Close all the instances of the browser opened on your desktop

    6. Open the browser again

    7. Now, login to your JotForm account

    8. Open the form that you want to embed on the Facebook page

    9. Click on Publish icon to access Publish wizard and try adding JotForm tab to your Facebook page

    10. You should be now prompted to login to your facebook account

    11. Once you login to your facebook account, you'll need to choose the facebook page where you want to embed the form

    12. Up on your confirmation, the form should be added to your facebook page.

    Please check the facebook page now and see if the form is embedded/displaying correctly. Let us know if you need any further assistance. We will be happy to assist.