What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My submissions are not coming to my emails anymore since yesterday.

    Asked by evank001 on May 24, 2016 at 11:02 PM

    Hi there,

    since 24h, my forms submissions are not going to my mail inbox (contact@ekipazofootball) as they are used to for so long. As it is the first time in several years, something happened recently with your smtp server ? 

    Thanks for the help,


  • Profile Image
    JotForm Support

    Answered by Chriistian on May 25, 2016 at 02:25 AM

    Your email address contact@ekipazofootball.com appears to have been added to the bounce list, which is why you are not receiving the email notifications. I have now removed the email address from the bounce list so you should receive the next email notifications successfully.

    For more information about the bounce list, and also to learn how to remove an email address from the list, please check out this guide: How to Remove Your Email Address from Bounce List