No longer receiving notifications.

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    Asked on May 25, 2016 at 05:56 PM


    I have been using JotForm for years and have been receiving notifications when our forms are filled out.  All of the sudden this seems to have stopped - I am not getting the emails.  I have checked spam and junk and they are not there.  Please advise

    Tracy Schuster



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    Answered on May 25, 2016 at 09:51 PM

    Your email address appears to have been added to the bounce list, which may be why you are not receiving notifications. I have now removed the address from the bounce list so the next email notifications should be sent to your address successfully.

    To learn more about the bounce list and how to remove an email address from it, please check out this guide: How to Remove Your Email Address from Bounce List

    If the issue persists, please let us know.