What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is the 10 payments received limit on the free account monthly?

    Asked by kidslearnplay on May 27, 2016 at 04:47 PM

    I just noticed the limit on my free account which says "10 payment submissions". Does this renew monthly or is it lifetime?

    Follow-up question: I have a seasonal business. It doesn't make sense for me to pay for the upgraded plan year round. Can upgrade and pay for my busy season, and then fall back to the free plan during the off season when 10 per month would suffice?

    payments received Submissions upgraded upgraded plan then
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 27, 2016 at 05:07 PM

    The 10 payments it's a monthly limit, it will reset on the first of each month. You can upgrade to any of our monthly subscriptions and downgrade back to free whenever you want to: https://www.jotform.com/help/331-How-to-Upgrade-My-Account