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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Email Confirmations Not Working

    Asked by BodygroupInt on May 30, 2016 at 03:56 AM



    I have my 3 forms set that when a customer submits a form there are 3 copies of the form sent to 3 different emails.

    but sometimes only 1 person gets it sometimes 2 and sometimes all 3 are sent


    why is this?




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    JotForm Support

    Answered by beril on May 30, 2016 at 05:05 AM

    It seems you've created your notifications individually. We would appreciate it if you could try to create your notifications in one notification:


    In addition to that, I see that you're using the hidden field on your form.

    Hidden box fields can never be displayed in a form because they use the HTML tag "<input type="hidden">" which, when interpreted by the browser is a field that's invisible to the user. If you want to show/hide your fields you need to use conditions. Please, check the guide below for more information:


    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.