Email Confirmations Not Working

  • Profile Image
    BodygroupInt
    Asked on May 30, 2016 at 03:56 AM

    Hi,

     

    I have my 3 forms set that when a customer submits a form there are 3 copies of the form sent to 3 different emails.

    but sometimes only 1 person gets it sometimes 2 and sometimes all 3 are sent

     

    why is this?

     

    thanks

     

  • Profile Image
    beril
    Answered on May 30, 2016 at 05:05 AM

    It seems you've created your notifications individually. We would appreciate it if you could try to create your notifications in one notification:

    https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    In addition to that, I see that you're using the hidden field on your form.

    Hidden box fields can never be displayed in a form because they use the HTML tag "<input type="hidden">" which, when interpreted by the browser is a field that's invisible to the user. If you want to show/hide your fields you need to use conditions. Please, check the guide below for more information:

    https://www.jotform.com/help/316-How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.