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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Confirmations Not Working

    Asked by BodygroupInt on May 30, 2016 at 03:56 AM

    Hi,

     

    I have my 3 forms set that when a customer submits a form there are 3 copies of the form sent to 3 different emails.

    but sometimes only 1 person gets it sometimes 2 and sometimes all 3 are sent

     

    why is this?

     

    thanks

     

    email Emails different thanks 3
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    JotForm Support

    Answered by beril on May 30, 2016 at 05:05 AM

    It seems you've created your notifications individually. We would appreciate it if you could try to create your notifications in one notification:

    https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    In addition to that, I see that you're using the hidden field on your form.

    Hidden box fields can never be displayed in a form because they use the HTML tag "<input type="hidden">" which, when interpreted by the browser is a field that's invisible to the user. If you want to show/hide your fields you need to use conditions. Please, check the guide below for more information:

    https://www.jotform.com/help/316-How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.